Privacy Policy

Effective November 12, 2026

This Privacy Policy explains how Cerca Studio LLC ("Cerca Studio", "we", "us") collects, uses and protects information when you use the Cerca Studio app for iPhone and iPad (the "App"). By using the App, you agree to this policy.

1. Information we collect

Account information. When you sign in with Apple, we receive an Apple account identifier and, if you choose to share it, your email address.

Etsy shop data. When you connect an Etsy shop, we read data from Etsy through Etsy's official API with your permission, including shop details, orders (items, totals, ship-by dates, buyer name and shipping city, state and country), listings and stock, reviews, and shop statistics. We never see or store your Etsy password.

Device and app information. A push notification token so we can send the alerts you turn on; the App version and your time zone; and crash and performance reports from your device that help us fix problems. These reports do not include your shop data.

Settings. Your App preferences, such as which notifications you want and your sales goal, so they stay the same on all your devices.

Support messages. If you contact us or send feedback in the App, we receive what you write, any screenshot you attach, the email you provide and, if you allow it, basic App and device details.

Packing photos. If you use packing photos (a Pro feature), we store the photos you or your helpers take, with the order each belongs to and who took it.

2. How we use information

We use your information only to provide and improve the App: to show your own shop's dashboard, orders, sales history and reviews; to send the notifications and Daily Brief you choose; to keep your settings in sync; to respond to support requests; and to keep the App secure and working.

We do not sell your information. We do not show ads, do not use advertising or third-party analytics tools, do not track you across other companies' apps or websites, and do not use your Etsy data to train artificial intelligence.

3. How information is shared

We share information only with service providers that help us run the App, and only as needed to do so: our hosting and database provider (Supabase), Apple (Sign in with Apple, push notifications and in-app purchases), Etsy (to read your shop data through its API), and Anthropic, whose Claude assistant helps us look into problems and prepare internal reports about how the App is running (it may see limited information such as shop names, support messages and crash reports, and never buyer contact details). We never share your shop or buyer data with anyone for marketing, and we never sell it. If you invite helpers to your shop (a Pro feature), each helper can see your shop's open and recent orders, plus whatever else you choose for that helper: buyer names, order amounts, your listings and stock, or your sales and history. Helpers never see your reviews, messages, settings or subscription. You can change what a helper sees, or remove them, at any time. If you use packing photos (a Pro feature), the photos you or your helpers take are stored privately with that order so only you and your helpers can see them. We don't look at them, except where the law requires us to access or disclose them. They may show a shipping label, and they are deleted automatically 90 days after the order ships (180 days if it never ships), or whenever you delete them. We may also disclose information if required by law or to protect the rights and safety of our users or others.

4. Payments

Cerca Studio Pro subscriptions are sold and processed by Apple. We never receive your payment details.

5. How long we keep information

Detailed order information, including buyer names and addresses, is deleted 120 days after the order. Activity items are deleted after 30 days. Summary sales information without buyer details, such as daily totals and units sold per listing, is kept while your account is active so you can look back at your shop's history. Packing photos are deleted automatically 90 days after their order ships, or 180 days after they were taken if the order never ships. When you delete your account, we delete your information, including your packing photos.

6. Security

Information is encrypted in transit and at rest. Access is restricted so each account can only read its own shops' data. Your Etsy access token is stored on our servers, never on your device. If a security incident affects your information, we will notify you, and Etsy where required, promptly after learning of it.

7. Your choices and rights

You can turn notifications off at any time in the App or in your device settings. You can disconnect a shop or delete your account and all of its data in the App under More → Help & account. You may also contact us to request access to, correction of, or deletion of your information. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the EU and UK GDPR; we will honor those requests as the law requires.

8. Children

The App is intended for Etsy sellers and is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect information from children.

9. International users

We are based in the United States and store information there. By using the App, you understand your information will be processed in the United States.

10. Etsy

The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

11. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for significant changes, let you know in the App.

12. Contact us

Cerca Studio LLC

Email: support@cercastudio.com